Technical & support

The short answer

Every product page has a datasheet you can download straight away. For your project we can also send photometric files, run lighting calculations, propose layouts that fit around your surgical lights, ventilation and medical equipment, help with specifications and answer the technical questions your estates and infection control teams raise. Where possible we can arrange samples. After installation, we stay your point of contact for the life of the product.

Downloads

• Product datasheets: every product page has a datasheet (PDF) covering every version, with its light, physical and electrical data, ratings and finishes. Download it straight from the page, with no form to fill in.
• Range brochure: the whole range in one PDF, one product per page. Tell us where to send it and we’ll email you a download link.
• IES and LDT (EULUMDAT) photometric files for DIALux, Relux and other lighting design software, installation guides and declarations of conformity: where a file isn’t on the product page, ask us and we’ll send it for your project.

Lighting design & calculations

Send us the room list, reflected ceiling plans and any client design guide, and we’ll work with you on:

• Lighting calculations: maintained illuminance, uniformity and glare (UGR) for each room and task, using real photometric data and a maintenance factor that suits the installation
• Layouts: luminaire positions coordinated with surgical lights, ventilation canopies, equipment pendants, sprinklers and the ceiling grid
• Bed spaces: ambient, reading, examination and night lighting, positioned to avoid glare for patients lying down
• Product selection: luminaires to match each room’s clinical use, ceiling system, cleaning regime and colour rendering needs
• Emergency lighting: where emergency versions are available, positions for escape routes and high-risk task areas

See planning healthcare lighting for what to send.

Specification support

We can help you write specification clauses, prepare luminaire schedules and support tender submissions with full technical documentation. We’ll make sure each schedule states the IP and IK ratings, diffuser, body material, colour rendering (including CRI 95 where needed), colour temperature and driver, so contractors price like for like.

Samples

Where possible we can arrange samples, so you can check the finish, diffuser, colour rendering and fit in your ceiling before you commit. A sample is also useful for infection control teams to try their cleaning agents on. Availability depends on the product and version, so ask us early in the project.

Technical data for estates and infection control

Estates, infection control and clinical engineering teams often need more than a datasheet. Ask us about:

• Materials of the body, diffuser, frame and gaskets
• Sealing: how the luminaire seals to the ceiling and how the optical chamber is sealed
• Cleaning and disinfectant resistance for the agents and strengths you use
• Colour rendering data, including R9 and R13 where the manufacturer publishes them
• ISO 13485: which products are made in a plant with that quality system, and what it does and doesn’t mean
• LED flux and luminaire output: our product pages quote the manufacturer’s LED flux, and we can give luminaire output from the photometric data

We’ll pass questions to the manufacturer where needed and tell you clearly when something hasn’t been tested. See healthcare lighting standards and hygiene and cleaning.

Installation support

• Installation guides for each product, covering cut-outs, fixing and cable entry
• Advice on sealing to grid and plasterboard ceilings, and in theatres with controlled pressure (see IP ratings and sealing)
• Controls: on/off and DALI wiring, scenes and commissioning advice

Warranty & aftercare

Warranty terms differ by product, so ask us and we’ll confirm the terms for the products on your project. If something goes wrong, contact us directly. We’re your point of contact for the whole life of the product, and we can help with spare parts, replacement drivers and maintenance advice.

Start a project and tell us what you need, even if all you have so far is a room list and a set of plans.