Technical & support

The short answer

Every product page has a datasheet you can download straight away. For your project we can also send photometric files, run lighting calculations, propose layouts that fit your ceiling and filter plan, help with specifications and answer technical questions your validation team raises. Where possible we can arrange samples. After installation, we stay your point of contact for the life of the product.

Downloads

• Product datasheets: every product page has a datasheet (PDF) with every version, its light, physical and electrical data, ratings and finishes. Download it straight from the page, with no form to fill in.
• Range brochure: the whole range in one PDF, one product per page. Tell us where to send it and we’ll email you a download link.
• IES and LDT (EULUMDAT) photometric files for DIALux, Relux and other lighting design software, installation guides and declarations of conformity: where a file isn’t on the product page, ask us and we’ll send it for your project.

Lighting design & calculations

Send us room data sheets, the reflected ceiling plan and the class or grade of each room, and we’ll work with you on:

• Lighting calculations: maintained illuminance, uniformity and glare (UGR) for each task, using real photometric data and a maintenance factor that suits the installation
• Layouts: luminaire positions coordinated with filter fan units, air diffusers, sprinklers and the ceiling grid
• Product selection: luminaires to match each room’s class, ceiling system, cleaning regime and colour rendering needs
• Emergency lighting: where emergency versions are available, positions for escape routes and high-risk task areas

See planning cleanroom lighting for what to send.

Specification support

We can help you write specification clauses, prepare luminaire schedules and support tender submissions with full technical documentation. We’ll make sure each schedule states the room-side and ceiling-side IP ratings, diffuser, body material, colour rendering, driver and stated cleanroom class, so contractors price like for like.

Samples

Where possible we can arrange samples, so you can check the finish, diffuser, colour rendering and fit in your ceiling system before you commit. Availability depends on the product and version, so ask us early in the project.

Technical data & validation questions

Validation and quality teams often need more than a datasheet. Ask us about:

• Materials of the body, diffuser, frame and gaskets
• Sealing: how the luminaire seals to the ceiling and how the optical chamber is sealed
• Stated cleanroom class: what the manufacturer states and what it is based on
• Cleaning and disinfectant resistance for the agents and strengths you use
• LED flux and luminaire output: our product pages quote the manufacturer’s LED flux, and we can give luminaire output from the photometric data

We’ll pass questions to the manufacturer where needed and tell you clearly when something hasn’t been tested. See cleanroom classes and materials and cleaning.

Installation support

• Installation guides for each product, covering cut-outs, fixing and cable entry
• Advice on sealing to T-grid, plasterboard and walk-on ceilings (see IP ratings and sealing)
• Controls: on/off and DALI wiring, and commissioning advice

Warranty & aftercare

Warranty terms differ by product, so ask us and we’ll confirm the terms for the products on your project. If something goes wrong, contact us directly. We’re your point of contact for the whole life of the product, and we can help with spare parts, replacement drivers and maintenance advice.

Start a project and tell us what you need, even if all you have so far is a room list and a ceiling plan.