Technical & support

The short answer

Every product page has a datasheet you can download straight away. For your project we can also send photometric files, run lighting calculations, draw up positions and aiming plans, prepare control schematics and supply installation guides. After installation, we stay your point of contact for the life of the product.

Downloads

• Product datasheets: every product page has a datasheet (PDF) with every version, its light, physical and electrical data, ratings and finishes. Download it straight from the page, with no form to fill in.
• Range brochure: the whole range in one PDF, one product per page. Tell us where to send it and we’ll email you a download link.
• IES and LDT (EULUMDAT) photometric files for DIALux, Relux and other lighting design software, installation guides and declarations of conformity: where a file isn’t on the product page, ask us and we’ll send it for your project.

Lighting calculations & aiming plans

Send us elevations, photos and a site plan, and we’ll work with you on:

• Lighting calculations: light levels on the facade and surrounding areas, uniformity and, where needed, obtrusive light checks against the environmental zone, using real photometric data
• Luminaire positions and spacing: where each unit goes, how far from the wall, and how beams overlap
• Aiming plans: tilt and rotation for each adjustable luminaire, so the installer can set them up and fine-tune on site after dark
• Visual impressions: where useful, an impression of the lit facade to help with client and planning discussions

See planning a facade lighting scheme for what to send.

Controls & schematics

Products are available with a range of controls, depending on the product: on/off, DALI / DALI-2, DMX512 / RDM, 1–10 V and, for some flexible LED, SPI pixel control. We can prepare control schematics showing drivers, power supplies, data lines and feed points, and check voltage drop and run lengths for flexible LED. See lighting controls for a comparison and advice on choosing.

Installation support

• Installation guides for each product, covering fixing, cable entry and sealing
• Advice on fixings, including fixing into mortar joints on historic buildings
• Glands, connectors and junction boxes that keep the IP rating intact (see IP and IK ratings)
• Commissioning advice: aiming, scene setting and timer programming

Warranty & aftercare

Warranty terms differ by product, so ask us and we’ll confirm the terms for the products on your project. If something goes wrong, contact us directly. We’re your point of contact for the whole life of the product, and we can help with spare parts, replacement drivers and maintenance advice.

Specification support

We can help you write specification clauses, prepare luminaire schedules, and support tender submissions with full technical documentation. Where possible we can also arrange samples, so you can test colour temperature and beam on the actual building before you commit.

Start a project and tell us what you need, even if all you have so far is a photo and an idea.